Home Mirror Links Access Guide FAQ Support Last Updated: May 21, 2025

Awazon Market Support Center

Get official assistance for your Awazon Market account, payments, security concerns, and more.

Account Support

Get help with login issues, account recovery, and 2FA problems.

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Payment Support

Resolve issues with deposits, withdrawals, and transaction problems.

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Security Support

Get assistance with security concerns, PGP issues, and account protection.

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Order Support

Help with orders, disputes, escrow, and vendor communication issues.

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Vendor Support

Dedicated support for vendors, listings, sales, and account management.

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General Support

Get answers to general questions and marketplace functionality issues.

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Contact Awazon Market Support

Important Security Notice

Always verify you're on the authentic Awazon Market before contacting support. Use only the official onion URL: awazonx6waqy4xpbrsuq6gzyqdsfzfvr2y33oanuu72i6tmugcjyvjad.onion

Support Ticket System

The most secure way to contact Awazon Market support is through the official ticket system within the market:

  1. Log in to your Awazon Market account
  2. Navigate to "Support" section from the menu
  3. Click "Create New Ticket"
  4. Select the appropriate category
  5. Describe your issue in detail
  6. Add any relevant screenshots or information
  7. Submit your ticket

Response time: 12-24 hours

Direct Support Chat

For urgent issues, Awazon Market offers a direct support chat during specified hours:

  • Chat Hours: 10:00 - 22:00 UTC
  • Languages: English only
  • Access: Via "Live Support" button in the Support section

Note: Support staff will never ask for your password or private keys. They will never request direct cryptocurrency transfers.

Secure Email Communication (PGP Required)

For users who cannot access their accounts, secure email communication is available:

[email protected]

Important: All communications must be encrypted using the Awazon Market PGP key below:

-----BEGIN PGP PUBLIC KEY BLOCK-----

mQINBGKjXv0BEADH7Qc5Mx9dQQiK0mAFJxAr/f8JHFiCJ+Ew7CwcpjKlIl5F
tL8YNxTAkKzy19+JdOofdBxZNpDXEZqIZMVj+ePSJeo8Hh1J0zrJSn7qF+oY
MCj5SfmGfDb6NsJZ9UwZHqemvG6HgOZiOKJX8fUFXXJuMg9yBib6vV3SMwb/
... (Full key omitted for brevity) ...
kCj2+vFKKCEeA7KtlEfAk1MKHAqQqYlPwjTR3KRDNZPVG1FvNcVV6LM1AhQq
NNMY/aAs9zFWvq3b1uYtUzXr0YZj
=ZEqe
-----END PGP PUBLIC KEY BLOCK-----

Warning: Never send unencrypted sensitive information via email. Include your username and the nature of your issue in all correspondence.

Account Support

Login Issues

Common login problems and their solutions:

Forgotten Password

If you've forgotten your password but have your recovery phrase:

  1. Click "Forgot Password" on the login page
  2. Enter your username
  3. Input your recovery phrase exactly as provided during registration
  4. Create a new strong password

Account Locked

If your account is locked due to multiple failed login attempts:

  • Wait 24 hours for automatic unlock
  • If still locked after 24 hours, create a support ticket from a new account
  • Be prepared to verify your identity through previously used cryptocurrency addresses or other account details

2FA Problems

If you're having issues with 2FA:

  • Ensure you're using the correct PGP private key
  • Check that your system time is correctly synchronized
  • Verify you're decrypting the 2FA message properly
  • If you've lost your PGP key, you'll need to contact support with proof of ownership

Account Recovery

If you need to recover your Awazon Market account:

Recovery Process

  1. Create a new temporary account
  2. Submit a support ticket with subject "Account Recovery Request"
  3. Include the following information:
    • Original username (do not share password)
    • Approximate registration date
    • Recent transactions (order IDs if available)
    • Cryptocurrency addresses previously used
    • Any other details that can verify your identity
  4. Support team will review your request and may ask additional questions
  5. If verified, account access will be restored within 24-48 hours

Note: Recovery is not guaranteed if sufficient verification cannot be provided. This policy exists to protect legitimate users from unauthorized access attempts.

Account Settings & Management

Get help with managing your Awazon Market account settings:

Changing Security Settings

Get help with updating your 2FA, password, or recovery phrase.

View guide

Profile Management

Learn how to update your profile settings and preferences.

View guide

Account Deactivation

Guidance on temporarily or permanently deactivating your account.

View guide

Account Notifications

Configure your notification preferences and alerts.

View guide

Payment Support

Deposit Issues

Common deposit problems and their solutions:

Missing Deposit

If your cryptocurrency deposit hasn't appeared in your wallet:

  1. Verify the transaction has sufficient confirmations on the blockchain
  2. Check that you sent the exact amount to the correct address
  3. Wait at least 1-3 hours for Bitcoin and 20-40 minutes for Monero
  4. If still missing after sufficient time, contact support with:
    • Transaction ID/hash
    • Sending address
    • Amount sent
    • Destination address
    • Screenshot of transaction (if available)

Wrong Cryptocurrency Sent

If you accidentally sent the wrong cryptocurrency:

  • Recovery may not be possible in all cases
  • Contact support immediately with all transaction details
  • Recovery fees may apply if retrieval is possible
  • Always double-check addresses before sending

Withdrawal Issues

Problems with withdrawing funds from your Awazon Market wallet:

Pending Withdrawals

If your withdrawal is stuck in pending status:

  • Withdrawals typically process within 2-4 hours
  • During high-traffic periods, delays of up to 12 hours can occur
  • If pending for more than 12 hours, contact support with:
    • Withdrawal amount
    • Destination address
    • Time of withdrawal request
    • Any error messages received

Failed Withdrawals

If your withdrawal attempt failed:

  • Check that you have sufficient funds (including withdrawal fee)
  • Verify you entered a valid cryptocurrency address
  • Ensure you completed the confirmation process
  • Try again with a smaller amount to test
  • If problems persist, contact support with detailed error messages

Escrow & Payment Disputes

Get help with escrow issues and payment disputes:

Dispute Resolution Process

If you have an issue with an order or payment in escrow:

  1. First attempt to resolve the issue directly with the vendor through encrypted messaging
  2. If no resolution after 48 hours, open a dispute:
    • Navigate to the order page
    • Click "Open Dispute"
    • Clearly explain the issue with details and evidence
  3. A moderator will be assigned within 24 hours
  4. Both parties will have opportunity to present their case
  5. A decision will typically be made within 3-5 days

Tip: Always provide clear evidence. Screenshots, timestamps, and detailed descriptions help moderators make fair decisions.

Security Support

Compromised Account Help

If you believe your Awazon Market account has been compromised:

Emergency Steps

  1. If you still have access to your account:
    • Immediately change your password
    • Withdraw any cryptocurrency to a secure external wallet
    • Check your recent login history for suspicious activity
    • Update your PGP key if necessary
  2. If you cannot access your account:
    • Create a new account immediately
    • Submit an urgent support ticket with subject "COMPROMISED ACCOUNT"
    • Provide your username and verification details

Report suspicious activity immediately. The faster you report an issue, the better chance of recovering funds or preventing further damage.

PGP & 2FA Support

Get help with PGP encryption and two-factor authentication issues:

PGP Key Management

Help with generating, adding, or updating your PGP keys.

View PGP guide

2FA Troubleshooting

Solve common issues with two-factor authentication.

View 2FA guide

Lost PGP Key

If you've lost your PGP private key and can't access 2FA:

  1. Create a new account
  2. Contact support with detailed account verification information
  3. Be prepared to provide extensive proof of account ownership
  4. If verified, support can reset your 2FA (this process may take 3-7 days for security reasons)

Phishing Protection

Protect yourself from phishing attempts and verify authentic Awazon Market links:

Identifying Phishing Sites

Common signs of Awazon Market phishing sites:

  • Slightly altered onion URLs (always verify character by character)
  • Missing PGP verification features
  • No 2FA prompt if you've enabled it on your account
  • Login pages that look different from the official site
  • Requests to "update" or "verify" your credentials
Report Phishing Sites

If you encounter a phishing site pretending to be Awazon Market, report it immediately:

  1. Create a support ticket with subject "Phishing Report"
  2. Include the fraudulent onion URL
  3. Describe how you found it (but never visit suspicious links again)

Awazon Market Support Status

Support System Online

Current Response Time

~12 hours

Support Queue

14 tickets

Live Chat

Available

Need immediate assistance? Access live support directly from your Awazon Market account.

Support hours: 10:00 - 22:00 UTC

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